What if I need to return my item?
Online shopping can sometimes be tricky, and we understand that a garment might not be 100% right every time. If for any reason you haven't fallen in love with your pieces and need to return, that's okay, we can help!
To be eligible to return, your item must be returned to us within 21 days from the date of purchase. Your garment(s) must be in unworn condition and remain new with tags and in originally packaging. Shoes must include their shoe boxes and we suggest reusing the boxes they are couriered in to avoid damage to the box itself. We recommend returning all parcels via a traceable method to ensure parcels arrive within the timeframe and your preferred outcome can be actioned.
Please note the Style Stop does not take responsibility for any items lost in the process of returning them to us and hence why we recommend a traceable method. We will raise a credit, exchange or refund you once the garment has been returned and accepted by the Style Stop.
You're more than welcome to return this to our store if that is easier for you! Please understand that stores will be unable to process a refund for you, however they can absolutely help you find something to exchange this for, or they can issue you a store credit, valid for 12 months for use in store and online. If your order is eligible for a refund, and this is your preference, our team will take note of your details and get the refund process started.
Full Priced purchases: Our returns team are happy to exchange, refund or issue a Style Stop Credit any full-priced item purchased online.
On Sale purchases: Sale stock purchased online can be exchanged or returned for a store credit. Sale stock purchased in store cannot be returned or exchanged.
FINAL CLEARANCE purchases: Final Clearance purchases cannot be returned, exchanged or refunded. Please choose carefully.
In Store purchases: Any items purchased or exchanged in store, are able to be returned within 21 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Style Stop credit or an exchange. We cannot issue a refund for these items unless they are faulty, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process. If you are unsure of the item, you will be best to purchase this online!
the Style Stop offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund, the Style Stop will retain any original shipment costs incurred ($10 NZ & AUS, $40 International).
Return shipping costs are to be covered by the customer.
If you have any questions regarding your return, feel free to contact our Customer Support team via Live Chat, phone or email.